Can no get mail. Connection to serve has failed

[wills63]

I get this message approximately every two weeks for my sky email. On all devices . On my iPhone I remove the account and then re install it.  Makes no difference. Still makes no difference.  I contact sky and it makes no difference.my broadband is working ok.  I will send myself a test message. It does Not arrive.  Then it and other emails arrive arrive later in the day. This can't be right. Sky must know there is a problem but I feel the person is using a crib sheet

[Mark39 · Accepted solution]

Intermittent problems with Apple Mail have been reported here regularly over the last few months.

Sky Yahoo Mail is working normally via other email apps and clients and via sky.com using your browser.

[wills63]

Thanks for that. The test email I sent arrived 50 minutes after it was sent. 

[jayach]

Perhaps try installing another email app, Outlook perhaps, on your iPhone and check if that is able to access your emails when Apple mail can't. If it does it would suggest (as we suspect) the problem is with Apple.