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Discussion topic: CAN'T LOGIN TO EMAIL

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This message was authored by: CML2

CAN'T LOGIN TO EMAIL

Being asked for two factor verification and to provide a phone number -- which I don't have. It also doesn't offer any other option to access my emails.

Contacted Sky help online. AI responses. Most unhelpful.

 

How can I get this solved. 

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This message was authored by: Mark39

Re: CAN'T LOGIN TO EMAIL

Posted by a Superuser, not a Sky employee. Find out more

@CML2 Sky are aware that not everyone has a mobile. Give them a call and they'll help you around this.

This message was authored by: caesarome

Re: CAN'T LOGIN TO EMAIL

Posted by a Superuser, not a Sky employee. Find out more

@CML2 

Alternatives to logging into the Sky website include using apps and programs like Outlook where two step verification is not used.

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This message was authored by: jayach

Re: CAN'T LOGIN TO EMAIL

Posted by a Superuser, not a Sky employee. Find out more

@caesarome wrote:

@CML2 

Alternatives to logging into the Sky website include using apps and programs like Outlook where two step verification is not used.


Unfortunately I don't believe that is entirely true.

It will need 2FA to install the account, but after that it won't be needed again.

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