Discussion topic: Blocked on additional email
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Message posted on 02 Jan 2026 11:05 PM
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Blocked on additional email
My Husband stopped receiving emails a few days ago he has tried re-logging and using what he believes to be the correct password but it says it's invalid. He's tried to reset but the only option is to send an email link which obviously he can't receive or enter mineable information which he has done and it's still saying invalid. The sky account is linked to my email address, not his.
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Message posted on 03 Jan 2026 12:34 AM - last edited: 03 Jan 2026 12:37 AM
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Re: Blocked on additional email
The reset password link should be sent to his alternative email address, not his Sky email.
Can he log in here: https://www.sky.com/mydetails/sky-id?
If so, he should be able to add a new alternative address, and also setup new memorable data.
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