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Discussion topic: Authentication failed

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This message was authored by: 20242

Authentication failed

I can't received emails Iget  this error 

message Authentication failed help me sort this out please

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This message was authored by: Mark39

Re: Authentication failed

Posted by a Superuser, not a Sky employee. Find out more

Which email app are you using?

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This message was authored by: 20242

Re: Authentication failed

Sorry not if this right standard iPhone app for emails 

This message was authored by: Mark39

Re: Authentication failed

Posted by a Superuser, not a Sky employee. Find out more

There's a known intermittent problem with the Apple Mail app which causes problems such as this.  It may sort itself out over the next few days.

 

In the meantime, you could log in online here: https://www.sky.com/signin/email

 

Or install a different email app, such as Yahoo Mail.

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