Attachments on Yahoo

[qprdude]

Upgraded to a new PC with Win. 11 . and Yahoo mail (Sky)  Now I cannot open some Email attachments, but others are ok. The y are all from trusted sources

[Mark39]

Does your new PC have the app needed to open the attachments? For example you may need Adobe Reader for pdf attachments, or a compatible editing app for Word (.doc) attachments.

[qprdude]

I have MS Office 2023  Word installed as part of Office . The document that I cannot open is a docx, which I understood was the same as a word document (The document was sent to me as a Word document. Sorry, I'm not at all computer literate.

[caesarome]

You should also be able to access your email account here:

https://skyid.sky.com/signin/email/

So see if you can get the attachment loaded up here instead.

[Mark39]

Yes, a docx file extension does relate to a Word document and should automatically launch Word when you click on the attachment. What happens when you try?

[qprdude]

Absolutely nothing! unfortunately. 

[jayach]

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@qprdude wrote:

Absolutely nothing! unfortunately. 

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That seems unlikely, how are you viewing your emails? Web or App?

[qprdude]

It may seem unlikely, but that's exactly how it is . This is on my laptop so it's web mail. I can open the same attachment with Yahoo mail on my Samsung tablet which is an app.

[jayach]

So is this what you see when you receive the email, and hovering over/clicking on the attachment does nothing? 

[qprdude]

The attachment just shows a link with a docx after it.  

Sorry, I'm not capable of taking it further. Tried to copy and save the link then open it but a dialoge box came up saying I couldn't open it . Something about my windows security settings and that it was a .odt file ?

[qprdude]

OK, it seems that my Google Docs was missing. I downloaded it again and tried to save the attachment. I was able to download it but got a message warning of some sort, about downloading it. I ignored it and saved it in My Docs. I was then able to open it as a word doc immediately. Not sure how it happened but it seems ok. I get one of these attachments from the same source monthly soI will have to wait and see.