Adding my sky/yahoo email onto a new devise

[Janet34]

Hi 

I have purchased a new IPad and am unable to link my sky/yahoo email to it.   ****@sky.com

I have a gmail account but its not my primary email. 

I can access emails on my phone on the sky/yahoo email and the google one, but only the Google one is pulling through emails on the iPad.

I have used the trouble shooting guide and talked at length to a sky operative who promised to call me back but never did.

I'm spending hours trying all sorts of things but need help.

[caesarome]

On your iPad what are you using to try to access your Sky emails, are you using the apple mail app or have you installed the Outlook one ?

[Janet34]

Hi its the outlook app that is where I can see the gmail ones 

[jayach]

Were the Sky details altermatically transfered to the new iPad (assuming it was replacing an older one) or are you trying to set it up from scratch?

[Janet34]

HI I have never had an IPad before its works perfectly on my iphone, I understand we have to have a gmail account as well for sky and that email has authomatically transferred to the iPad.  

[caesarome]

If you are trying to set the account up via Outlook then use these settings:

Select either "Other" or "Not Yahoo" then use these settings:

Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes

Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes

You will then need to generate a 16 digit password and use that instead of your usual one, you can do that here:
https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

[jayach]

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@Janet34 wrote:

HI I have never had an IPad before its works perfectly on my iphone, I understand we have to have a gmail account as well for sky and that email has authomatically transferred to the iPad.  

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Are you also using Outlook on the phone?.

As you have an iPhone, everything should be the same.

You do not have to have a gmail account for Sky email, but you should have an alternative address for password recovery purposes

[Janet34]

Hi I have outlook and yahoo apps both on phone & iPad but only the gmail emails are accessible on the iPad. Sky say they should link together.  As I mention even they couldn't help .. I think the promise to call be back as just to get off the phone ha. 

[caesarome]

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@Janet34 wrote:

Hi I have outlook and yahoo apps both on phone & iPad but only the gmail emails are accessible on the iPad. 

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So where are you seeing the gmail emails, in the outlook app and where do you want to see the Sky emails, also on the outlook app ?