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Discussion topic: Adding (existing) additional sky email address to new install of Outlook

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This message was authored by Dawill555 This message was authored by: Dawill555

Adding (existing) additional sky email address to new install of Outlook

Hi
When I set up my sky email, many years ago, I created an additional email for my wife. So we have 2 email addresses that are linked to the same account. I understand that sky/yahoo won't let you create additional email addresses now.
We have been using the email addresses independently of each other but I now have a new laptop and cannot add my wife’s email address to it. It keeps saying that we cannot create a new email address but we are not trying to do that – just accessing the one we already have. See screenshots below.


Can someone help?
Thanks Email error 001.jpgEmail error 002.jpg

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This message was authored by caesarome This message was authored by: caesarome

Re: Adding (existing) additional sky email address to new install of Outlook

Posted by a Superuser, not a Sky employee. Find out more

Is this the link you are trying to use:

 

https://skyid.sky.com/signin/email/

 

If so try clearing your cache and cookies, close down the browser before trying again.

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This message was authored by DAW100 This message was authored by: DAW100

Re: Adding (existing) additional sky email address to new install of Outlook

Thanks for that. I now have the secondary email account in the outlook client , as well as my primary one.

 

However, the secondary account does not have the folders that have been set up. They are visible on the web view but not on the outlook client.

 

I cannot see any setting for doing this but I may have missed something - any ideas?

This message was authored by jayach This message was authored by: jayach

Re: Adding (existing) additional sky email address to new install of Outlook

Posted by a Superuser, not a Sky employee. Find out more

@DAW100 wrote:

I cannot see any setting for doing this but I may have missed something - any ideas?


Sounds like you may have set it up as a POP account instead of IMAP.

This message was authored by DAW100 This message was authored by: DAW100

Re: Adding (existing) additional sky email address to new install of Outlook

Hi

It has now synced but it took a while to do it on the secondary account.

Thanks for all the help.

 

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