Discussion topic: Account to close
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Message posted on 10 Sep 2025 09:53 AM
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Account to close
Just had an email saying my email account uncount will close unless i sign in as havent used in a while, but i sign in regularly?!? Please advise
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Message posted on 10 Sep 2025 09:59 AM
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Re: Account to close
@Jo781 Does the email address you by name? Do you sign in though the following link? https://www.sky.com/signin/email
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 10 Sep 2025 10:24 AM - last edited: 10 Sep 2025 10:25 AM
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Re: Account to close
@Jo781 so far as I'm aware, Sky's mailshot advising the closure of inactive accounts was completed some while ago. You can see the content of the genuine email in this post: https://helpforum.sky.com/t5/Email/Email-saying-account-inactive-and-scheduled-for-deletion-when-acc...
If the email you've received contains a login link, it's almost certainly to a scam. Clicking on the link will take you to a fake website designed solely to allow a scammer to capture your username and password.
Message posted on 10 Sep 2025 10:27 AM
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Re: Account to close
If that email doesn't address you by your actual name and there is a link in it then it is a spam email so mark it as spam.
As long as you login to Sky.com to access your email account then you should have no issues.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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