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Discussion topic: Account to close

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This message was authored by: Jo781

Account to close

Just had an email saying my email account uncount will close unless i sign in as havent used in a while, but i sign in regularly?!? Please advise 

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This message was authored by: GD1

Re: Account to close

Posted by a Superuser, not a Sky employee. Find out more

@Jo781  Does the email address you by name?    Do you sign in though the following link?  https://www.sky.com/signin/email

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: Mark39

Re: Account to close

Posted by a Superuser, not a Sky employee. Find out more

@Jo781 so far as I'm aware, Sky's mailshot advising the closure of inactive accounts was completed some while ago. You can see the content of the genuine email in this post: https://helpforum.sky.com/t5/Email/Email-saying-account-inactive-and-scheduled-for-deletion-when-acc...

 

If the email you've received contains a login link, it's almost certainly to a scam. Clicking on the link will take you to a fake website designed solely to allow a scammer to capture your username and password. 

This message was authored by: caesarome

Re: Account to close

Posted by a Superuser, not a Sky employee. Find out more

@Jo781 

If that email doesn't address you by your actual name and there is a link in it then it is a spam email so mark it as spam.

 

As long as you login to Sky.com to access your email account then you should have no issues.

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