2 step verification - New mobile number

[Scottgreilly]

I've got a new mobile number and cannot get passed the 2 step verification. I cannot remeber my security code.

I've called the help line and they were rude and useless. 

Anyone know a way of recovering email access without old mobile number

[Mark39 · Accepted solution]

If you didn't make a note of your Recovery Code as Sky recommended,  you'll have to call Sky to ask them to turn off two step verification on your behalf. It may take a few days.

[Scottgreilly]

Thanks for reply. I've called the customer support twice and they have failed to complete the number update. Even though they have told me that's it in progress