Just spent an hour and a half on phone to Sky. Nice woman, who did everything she could to help, so absolutely no issue with her, but still not fixed. She was just as frustrated with it as me.
Since Thursday, every time I try to log in on the PC, it asks for a 6 digit code. The mobile number it is sending it to appears to be correct from the numbers that are shown, except the text never arrives.
I have checked the Spam queue on my Messages app and other texts are arriving.
I never set up 2-step verification and I was unaware it was becoming mandatory since last Thursday. I clicked the Maybe Later option because I wasn't fussed by it.
The Sky agent managed to update my phone number and my recovery email address on my account but we still couldn't get the code to access the email account. We tried both through Sky and Yahoo's homepages.
And because I never set up 2-step verification in the first place, I wasn't given a Recovery Code. If you're going to make something mandatory, you do need to warn people first.
Yahoo Live Chat is useless and everyone appears to be at a loss as to how they fix it. I have been warned I could lose the email address entirely with no compensation.
I use this email account for business and I can't invoice people properly right now, so it is costing me money.
It is not acceptable this has been done as it will affect my business.
It will also mean changing my email address on all my utility services, which will be a pain because that requires verification...and that will be sent to my Sky email address which I can't access.
I know I can't be the only one who is in this boat. Any suggestions welcome, anyone having the same issues?
