wifi not working

[Val1948]

wifi is either not working or slow 

all lights were showing as green on the device before restart 

all lights showing as green after the restart 

weak signal, laggy service on all devices at home 

[caesarome]

@Val1948 

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.

[Val1948]

seems it's now working on mobiles but not on tvs - showing poor connection to devices when running check on the app