wifi dropping out

[Niffy27]

For the last week or so the wifi has been dropping out however the router shows all green lights. I have tested on the app and it says there is an issue but doesnt show me what the problem is and how to sort it. 

It is also affecting by Sky Q box. 

[-Heather-]

Hi @Niffy27, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141