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Discussion topic: wifi dropping out

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john+angus
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This message was authored by john+angus This message was authored by: john+angus

wifi dropping out

‎25 Apr 2024 10:01 AM

I have a wifi extender with only 2 out of 3 lights on. power and wifi are green but the connection light is off and when streaming music and videos ect, i am experiencing loss of connection

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jamesn123
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This message was authored by jamesn123 This message was authored by: jamesn123

Re: wifi dropping out

‎30 Apr 2024 12:26 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @john+angus 

If the connected light on your booster isnt lit that means its not connected to your hub. I would do a full reset on it and then try to connect it again. You may need to move it closer to your hub

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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