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Discussion topic: what day will the internet be installed please? I am without internet!

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This message was authored by Enzo+Munhoz This message was authored by: Enzo+Munhoz

what day will the internet be installed please? I am without internet!

what day will the internet be installed please? 


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This message was authored by Highlinder This message was authored by: Highlinder Answer

Re: what day will the internet be installed please? I am without internet!

Posted by a Superuser, not a Sky employee. Find out more

@Enzo+Munhoz  When did your order your internet to be installed at your property? If you have already ordered, more information can be found in my account under track orders.

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This message was authored by Highlinder This message was authored by: Highlinder Answer

Re: what day will the internet be installed please? I am without internet!

Posted by a Superuser, not a Sky employee. Find out more

@Enzo+Munhoz  When did your order your internet to be installed at your property? If you have already ordered, more information can be found in my account under track orders.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Enzo+Munhoz
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This message was authored by Enzo+Munhoz This message was authored by: Enzo+Munhoz

Where is the internet modem?

Where is the internet modem I ordered more than two weeks ago? the engineer is here to install the internet today and i haven't received the modem yet! disappointed

Enzo+Munhoz
Topic Author
This message was authored by Enzo+Munhoz This message was authored by: Enzo+Munhoz

Re: what day will the internet be installed please? I am without internet!

the engineer is here making the connection but I already asked for the internet more than two weeks ago and where is the modem? how will i connect to the internet?

This message was authored by Highlinder This message was authored by: Highlinder

Re: what day will the internet be installed please? I am without internet!

Posted by a Superuser, not a Sky employee. Find out more

@Enzo+MunhozAre you able to check track orders to see where your router is? If that information is not available then you would need to call Sky.

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Enzo+Munhoz
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This message was authored by Enzo+Munhoz This message was authored by: Enzo+Munhoz

Re: what day will the internet be installed please? I am without internet!

how will i call? I don't speak English well, do you by any chance speak Portuguese or Spanish?

This message was authored by Highlinder This message was authored by: Highlinder

Re: what day will the internet be installed please? I am without internet!

Posted by a Superuser, not a Sky employee. Find out more

@Enzo+MunhozLogin on to my account and check track orders to see if there is any information about the delivery of your equipment there. If there is then you should have a tracking number to follow.

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: what day will the internet be installed please? I am without internet!

Posted by a Superuser, not a Sky employee. Find out more

@Enzo+Munhoz wrote:

 I already asked for the internet more than two weeks ago and where is the modem?


That's about right: there's typically a ten working day lead-time (two calendar weeks) for Openreach availability.  The Hub despatch should have been timed for it to arrive a couple of days before the installation/activation date.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Enzo+Munhoz
Topic Author
This message was authored by Enzo+Munhoz This message was authored by: Enzo+Munhoz

Re: what day will the internet be installed please? I am without internet!

until today my internet has not been installed, the sky is being terrible, and I don't even have the internet installed for 1 month and nothing and still has the courage to call me offering tv channels! very unprofessional campaign! either I have internet installed until tomorrow or I want to cancel sky!

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