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Discussion topic: weak internet connection

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This message was authored by: Peter692

weak internet connection

My internet speed was 6.0 until July 10th... Since July 11th, the speed has been 2.7—what is going on?

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This message was authored by: Chrisee

Re: weak internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Peter692 Sky check the speed to your hub daily you can see the results for the last three weeks in the Service Checker in the My Sky app. On long partial fibre lines reductions in speed are not uncommon as there is a lot of copper wire so joints can work lose etc. if your speeds have dropped the app should offer help but increasingly Openreach are declining to more than the basics on copper lines. 

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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