Discussion topic: weak Sky WiFi Max connection dropping on my computer
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Message posted on 11 Jan 2026 03:25 PM
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weak Sky WiFi Max connection dropping on my computer
I am paying an extra £4 a month for Sky WiFi Max, which is supposed to guarantee speeds in EVERY ROOM and utilize WiFi 6 technology for faster and more reliable connections. This wasn't the case even in my old house, but back then I was able to connect my computer via an Ethernet cable, so it wasn't a huge issue.
We recently moved house and took Sky with us. I knew in advance that I wouldn't be able to connect my computer (located on the opposite side of the house) to the router (in the living room) via Ethernet. Because of this, I specifically asked the Openreach engineers during installation if this would be an issue. They assured me that there wouldn't be any problems, claiming I have the fastest possible connection on copper lines and a dedicated line..
Well, that turned out to be wrong. The WiFi is not working in every room as promised with Sky WiFi Max. Specifically, where I need it most (my computer), it is not stable at all. I get two bars at best, and the connection drops every few minutes. I could use some random extender from Amazon, but then why I am paying extra for connection in every room?
Is there any way to improve this? I am unable to move the router or the master socket, as we live in a detached house and are limited on where we can drill for cables. Also I am not able to move computer elsewhere because of children. Thank you.
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Message posted on 11 Jan 2026 03:39 PM - last edited: 11 Jan 2026 03:41 PM
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Re: weak Sky WiFi Max connection dropping on my computer
@Vircetto What does an OR Engineer know about how sky Max and there pods operate are you just asking, call sky and have them send an Engineering expert on wireless wifi signal mesh control to you! And incase you need to refresh your memory on the Max info it's all below!
getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee
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