trying to get broadband

[scotty53]

Hello, 

I have a relic of a broadband box marked "Billon" and on my bill its being taken by a firstcomeurope and I have cancelled the direct debit and not bother about keeping phone number but sky wont recgonise me as a new customer - not sure how to get around it 

[jamesn123]

Hi @scotty53 

We may be going back too far for me to remember but as far as I know Billon routers & firstcomeeurope have no affiliation with Sky. Are Sky actually saying you are an exisiting customer? 

[TimmyBGood]

@scotty53 

Firstcom appears to be a business ISP and would be unusual to find in a domestic setting.

https://firstcomeurope.co.uk/business-connectivity/ 

Have you previously had a Sky Broadband account?

[Tommy2]

Im rather confused as ive never been aware of Sky using their products.