the laptop does not see the connected cable

[Petro0010]

when I connected the internet cable to the adapter, the laptop system reported that there was no internet connection. I ran diagnostics and received the answer that it could not find the IP address, I tried resetting the network and reinstalling the driver, it did not help

[TimmyBGood]

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@Petro0010 wrote:

when I connected the internet cable to the adapter, the laptop system reported that there was no internet connection.

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What 'adapter' is this?

[Petro0010]

router model now broadband hub 2

[TimmyBGood]

@Petro0010 

OK, so that's an internet router, not an adapter (it's actually a rebadged Sky Q Hub)

Is the internet connection working for other devices?

Has the laptop worked on ethernet cable elsewhere?