sky max hub installation

[carolannb1986]

So after renewing and being talked into the sky max hub, it arrived today and we followed the intructions - however for 3 hours its been on "were setting up your hub" then it will say something went wrong, ask to do installation again then goes back to the annoying orange circle. when will it finish this seems  A BIT EXCESSIVE IM ON THE WIFI but cant do anything in regards to changing anything or finalising set up.

instead my app now just tells me i have an issue with sky Q is it all related?

[Tom-W19]

Hi @carolannb1986 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147