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Discussion topic: reporting or contact

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Avatar for lolochef
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This message was authored by: lolochef

Message posted on ‎24 Apr 2026 02:19 PM

reporting or contact

connected without internet  i ran all the test on your help pages telling me its all good but im in front of the sky box and i can see the red light  i want to contact a sky representative to report it ... my phone is also down... there was an outage on thursday am was fixed by 4 pm but it broke down again this morning at 3 ish am 

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Avatar for Bilby1988
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This message was authored by: Bilby1988

Message posted on ‎24 Apr 2026 02:39 PM

Re: reporting or contact

Same!! Tried everything and getting the same problems

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎24 Apr 2026 03:54 PM

Re: reporting or contact

Posted by a Superuser, not a Sky employee. Find out more

@Bilby1988 & @lolochef the service checcker can take an hour to pick up a lost connection once it does it can help,you to book an dngineer faster than calling in. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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