problem connecting to network

[Stevie561]

Wi fi and sky+HD box workkng properly. Have used WPS buttons, password and pin number but after a while TV shows there has been a problem connecting to the network please check your settungs and try again. Our unternet and phone are working

[JimM1]

@Stevie561 What sky hub is the Q connecting to!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

[Stevie561]

It's a Sky+HD trying to connect to a hub model SR203

[JimM1]

@Stevie561 Take a look at the help info, may be that your HD+ is just getting old a tired now!

sky connecting devices
https://www.sky.com/help/articles/connect-devices-to-broadband-start

[Stevie561]

It was working fine until we had a new hub fitted

[Stevie561]

I'm just going to give up on it. Maybe go back to Virgin

[JimM1]

@Stevie561 Not had an old box like that connected for at least 10 years now and when i did it was Ethernet connected to an old Q hub at the time!

[Stevie561]

As both boxes are close together I'll dig out an old ethernet cable if I can find out what one looks like

[Cavaqueen]

No network connection, been like this since 6pm.

Apparently an outage EH6 area

[Stevie561]

I've plugged an ethernet cable into the hub and Sky+ box but still nothing. Do I have to do somethikng else to get them to connect?

[JimM1]

@Stevie561 Link on post 4 will show it all, and selecting Ethernet i would assume!

[Stevie561]

It just says plug in the ethernet cable both ends and it should work, but it doesn't. I have tested the broadband online  and all is working but it is still not connecting. Who do I turn to next or should I just go back to virgin?

[JimM1]

@Stevie561 Think you still have to go through all the connection process or switch wireless off and allow ethernet to do it all! My SR203 hub has 2 lights for the Ethernet port, do you see anything light up when you have both devices connected by a cable, dont see any lights on the old HD+ box so not sure if it has any!

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