no internet NP19

[Maddy60]

Have been told a fault in my area 2 working days to fix  I work from home and need to get it fixed urgently  Sky seems not to recognise my account despite being with them for 10 years 

[Daniel0210]

@Maddy60 

Two working days is the normal fix time quoted as Openreach claim to fix faults within that timeframe in 85+% of cases. 

This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From Ofcom’s website:~
If your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the new rates are £9.98 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.

As Sky broadband discussed here is a domestic set up there is no extra or quicker support for those working from home.

[JimM1]

@Maddy60 As @Daniel0210 has pointed out there is not much you can do, and by no means is the 2 day limit a 100%, depends what is required, working from home is by no means off any importance if the factor also!