moving house

[Alex166]

i have moved house and my broadband wifi isnt working - how do i change address/ get it working? 

i have a open reach master socket in my new house. 

[Highlinder]

@Alex166  Did you do a home move for your Sky services with Sky 2 weeks before moving?

[TimmyBGood]

@Alex166 

Unfortunately broadband doesn't follow an ISP router around the national telecoms network: the circuit is individually configured for each address (even if the previous occupant had the same ISP)

You need to book a Home Move through Sky, but you're now looking at having no service until mid-October.

[Alex166]

i havent done that no - how do i go about doing that?

[Highlinder]

@Alex166  You can find information about a home move in the link below. if you are unable to do this via the link you will have to call Sky.

https://www.sky.com/moving-home#ready-to-get-in-touch 

[Alex166]

thanks - its just saying i need to return equipment?

do you know of a number i can call? 

thanks for your help 

[Highlinder]

@Alex166  You can find a number at the bottom of the link below under " Need more help ".

https://www.sky.com/help/home