moving home

[Sh4nnen]

 

Hello, can someone tell me how to change my address on my broadband? we are moving house in a few weeks and want to make sure wifi is set up and changed but when i put in my new address i got told to 'get in contact' but cant get through to anyone 

[Chrisee]

@Sh4nnen moving broadband is far more complicated than just changing the address. You need to go here https://www.sky.com/moving-home and start the process but do note the minimum lead time is 2 weeks to dort out a connection at your new address.

[TimmyBGood]

@Sh4nnen 

As @Chrisee indicates, broadband does not follow an ISP router around the national Openreach network, and has to be specifically commissioned at the new address which can have a considerable lead time.

'Get in contact' may mean that Sky cannot offer the same service at the location you are moving to as you have now.

Putting the address into the BT Wholesale Availability Checker should indicate the possible broadband types at that location.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

[Parul1]

I'm moving home in the next month. How do I transfer my Wi-Fi to the next property which has? Talk talk

[TimmyBGood]

@Parul1 

You don't 'transfer WiFi'

If you wish Sky to remain your ISP (and particularly if you are currently within a minimum contract term) then you need to book a Home Move, through which Sky takes over the broadband circuit to the new address.

The current ISP there isn't significant unless it's unusual circumstances (such as TalkTalk using a CityFibre optical connection)

[ECH853]

I am literally moving next door and want to take my broadband/landline with me but I have to call them  - why can't I just do it on line?  

[Highlinder]

@ECH853  Here a link to do a home move.

https://www.sky.com/moving-home#ready-to-get-in-touch