moved house

[Lauryn2]

hi - i have moved into a new home and tried to change my address but it said technical difficulties. i still have my router from the previous address, hoping to set it up here... thought I could just plug it in and change my address oops 

thank you!!!

[TimmyBGood]

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@Lauryn2 wrote:

hoping to set it up here... thought I could just plug it in and change my address oops 

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Unfortunately that's not how terrestrial broadband works: the circuit is specifically provisioned at the address and doesn't follow the ISP router around.

You'll need to persist with booking a Home Move, and there'll be a minimum ten day wait (probably longer due to the Bank Holiday) before activation at the new property.