line running through trees is that causing my issuses

[loverboi]

line running through trees is that causing my issuses

[jamesn123]

@loverboi 

What issues are you having? Can you please post your router stats

[loverboi]

@jamesn123  Sky Hub Status

This page shows the current settings for your Sky Hub. We have preconfigured your Sky Hub with the optimum settings. This is a read only summary page. If you wish to change settings use the menus at the top of this page.

• Select Show Statistics to see your Sky Hub performance statistics such as the number of packets sent and number of packets received for each port.
• Select Connection Status to see information about your current connection.

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System Detailshelp

ManufacturerSky

ModelSR203

Firmware Version7.03.0704.R

DSL Firmware VersionA2pvfbH043p1.d26u

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Modemhelp

Modem StatusConnected

Traffic Type:PTM

Line Rate - Upstream (Kbps):9995

Line Rate - Downstream (Kbps):39999

(removed)

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Broadband Porthelp

(removed)

Network TypeMER

(removed)

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LAN Porthelp

(removed)

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WiFi Porthelp

Name (SSID) SKYJNS2K

Region Europe

Current Channel 11 (2.4 GHz), 36 (5 GHz)

WiFi AP Enabled

Broadcast Name Yes

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Connection Status Show Statistics

Connection StatusClose

Connection Time42:10:21

Connecting to ServerConnected

NegotiationMER

AuthenticationAUTO

(removed)

Disconnect Connect

Router Statistics

System Up Time: 42:12:43

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 7001394 16648251 0 100255 5294029 42:11:08 LAN Up 9946036 12254687 8 5635773 4419096 42:12:43 WLAN (2.4 GHz) Up 806709 3485 0 13317 0 42:02:49 WLAN (5 GHz) Up 39042636 19733547 0 0 115167 27:15:28

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Broadband Link Downstream Upstream Connection Speed 39999 kbps 9995 kbps Line Attenuation D1(13.9 dB) , D2(36.4 dB) , D3(57.3 dB) U0(5.3 dB) , U1(28.9 dB) , U2(45.4 dB) Noise Margin 11.0 dB 6.5 dB

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i have fttc and i have reset the router on sunday iv reset the network on my sky q box and updated the software ect but its showing all good with wifi ect on the app but thats what i get when i look online on the website may i ask why i cant see the info too please

 

any advice and help and if cant help may i ask to have it raised to sky please and help and advice will be very appreciated and grateful:) :

:d 😄

Moderator note: Removed personal/identifiable details

[jamesn123]

@loverboi 

Your stats suggest there isn't a line problem so the line running through the tress is a non issue.

What exactly is the problem you are experiencing?

[loverboi]

@jamesn123 i was getting low speed and high noise margin and openreach came out and increased my speed and im on a 40/10 but only getting 37.5 and he tested it but it came back ok but he said the fault might not be showing at that time and he said he contact sky to have the router replaced as he thinks its to fault but its only under 1 yrs old if need any more info i can give more 🙂 😄

[jamesn123]

@loverboi 

I am confused, is 37.5mbps under your guaranteed minimum? If not then there is no fault.

Its completely normal to lose 5-10% of your sync speed when running a speedtest due to network overheads. So if your line speed is showing as 40/10 then a speedtest of anything above 37mbps down & 9mbps up would be considered normal.

[loverboi]

@jamesn123hi im fftc and my minnium is 36.9 and yes i fully understand 😞 🙂

[jamesn123]

@loverboi 

To be quite honest, looking at your lines margins, I dont see why you couldnt achieve more than 40mbps. Did you specifically go for the Superfast 35 package or are you on a Social Tariff? If not you should be able to get onto the 'Up to 80mbps' package.

[loverboi]

@jamesn123hi i went to fttc (superfast )before they brought out the superfast 35but they decided to put me on the superfast 35 as i went to (superfast in 2020) during lockdown so i had to tell openreach man that what was happing at router ectso not my choice to move to the (superfast35) and i had open reach out the other day and he brought my line speed to 40/10 but said that i can get about 50/60 but he said he cant do that ? as it could make my line unstable? and it would pull my speed down again to 40 but i cant see why i cant get them speeds but i post a wholesale pic so you can see my sppeds i could get

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Handback
Threshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in Jumper High Low High Low         VDSL Range A (Clean) 49 36.9 10 6 34.8 Unavailable Available -- VDSL Range B (Impacted) 48.1 34.5 9.9 5.3 27.4 Unavailable Available -- G.fast Range A (Clean) -- -- -- -- -- Unavailable -- -- G.fast Range B (Impacted) -- -- -- -- -- Unavailable -- --

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process FTTP on Demand 330 50 -- Available --

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date Left in Jumper WBC ADSL 2+ Up to 15 -- 8.5 to 19 Available -- WBC ADSL2+ Annex M Up to 15 Up to 1.5 8.5 to 19 Available -- ADSL Max Up to 7.5 -- 6.5 to 8 Available -- WBC Fixed Rate 2 -- -- Available -- Fixed Rate 2 -- -- Available --

SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date Left in Jumper WBC SOADSL 2+ Up to 15.0 -- 8.5 to 19.0 Available -- SOADSL Max Up to 7.5 -- 6.5 to 8.0 Available -- SOADSL Fixed Rate Up to 2 -- -- Available --

Other Offerings Availability Date VDSL Multicast Available ADSL Multicast Available

Premise Environment Status Bridge Tap N VRI N NTE FacePlate N Last Test Date 24-05-2024

Exchange Product Restrictions Status FTTP Priority Exchange N WLR Withdrawal Y SOADSL Restriction N

FTTP is not available.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Thank you for your interest

[jamesn123]

@loverboi 

Ah looks like its because your handback threshold is below 40mbps so Sky will have put you in the lower speed bracket

[loverboi]

@jamesn123 but im confused it says i could get 49 but im only geting 37.5 to hub

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37.5 megabits per second

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[Chrisee]

@loverboi it is Sky's policy to provision customers whose lines have handback speeds under 40Mb/s onto the 40/10 Openreach product. This has been queried before but customers are not given the option of the 80/20 product even if in ideal circumstances their lines could achieve speeds on 40Mb/s down and 10Mb/s up. Other isps may have different policies. In practice the difference between 40Mb/s and 50Mb/s is going to be marginal.

[loverboi]

@Chriseebut i feel sky are tring to take people for a fool as im on 40/10 but only getting 37.5 i feel thats a **bleep** take sorry for the bad words

[Chrisee]

@loverboi the sync speed of the hub is determined by its length and quality which is simply down to the laws of physics . A 40Mb/s sync will only give a speed test around 37Mb/s as you lose 8% to network overheads again a simple fact based on how networking works. So nobody is taking you for a fool. 

[loverboi]

@jamesn123okay thanks sorry for the rant but im 0.3 miles from the green cabnet but 0.5 miles from the exchange 🙂