instalation date change

[Stellapie]

Hey, so my sky pucks have arrived, my instalation for broadband was due to be 19th they have changed this to 2nd. my contract will be due to start because the 14days after they arived. is it possible to change this seems abit unfair to start because they changed the date.

we got the pucks 5th of may so it'll be 19th may when it starts.

[GD1]

@Stellapie  If you have a existing no Sky broadband connection then you can use the pucks, unfortunately there is no equivalent of auto compensation for stream puck if your broadband service goes live later then you you receiving the pucks.

Stream will be activated regardlesss, you can speak to Sky once your broadband service goes live to discuss any credit due to not being able to use Sky Stream.