The content on this page may be out-of-date or have been superseded by newer information. Links on this page to other sites may not work and contact information may be inaccurate. This page has been archived for future reference.
28 Dec 2021 11:43 PM
My iPhone and broadband keep disconnecting from the wifi outside the house. I have attempted all the trouble shooting suggestions including rebooting, forget network and reinstall etc but no luck.
sonetimes this can last up to an hour at a time. Only started happening in last 3 weeks.
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
29 Dec 2021 08:36 AM
Posted by a Superuser, not a Sky employee. Find out more@BENBRUNO1 Does it affect other devices or just the phone? The WiFi signal will always be weaker outside and would quite likely drop off that's normal. It could be interference from another network that a neighbour that has made the problem worse.
If you could post your router stats it will show if the it's a broadband fault rather than a WiFi one.
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.