fibre is useless

[mase1]

according to sky test my broadband is 107 mb but I have done a speed test and my downliad speed is 5.15mb and upload speed is 2.94. Laptop disconnects from bradband every few seconds and the tv keeps freezing and saying I have np satellite signal

[Daniel0210]

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@mase1 wrote:

according to sky test my broadband is 107 mb but I have done a speed test and my downliad speed is 5.15mb and upload speed is 2.94. Laptop disconnects from bradband every few seconds and the tv keeps freezing and saying I have np satellite signal

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@mase1 

A no satellite signal message is due to a misalignment of your Sky dish and not internet related. If you have Sky Q and you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[Chrisee]

@mase1 if you run a speedtest over wifi you often end up measuring the wifi speed in your home between the hub and your device. Poor wifi is very common as it is affected bybthe lsyout and type of construction in your home. To test the connection gusrantee use a devicecconnected by gigabit Ethernet