connection problems

[Ka31]

Our wifi connection cuts out several times a day, sometimes more.  This has been going on for 2 weeks now and each time we have to pull out cables and reconnect.  Our modem is outdated as we were told by the last engineer who called here.  Are we due for a new modem? Would this solve the problem?

Thanks

Karen

[caesarome]

@Ka31 

Have you called Sky and spoke to them about your ongoing issues with your connection and possibly the issue with your hub ?

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.