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Discussion topic: broadband wifi

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This message was authored by: lea12

broadband wifi

so my internet is working however the wifi connection isnt, on the router the middle light is flashing amber or not on at all, i changed router and it worked for a few hours and same things happened again never had this issure before, done all troubleshooting eg switch off and on still not working 

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This message was authored by: Highlinder

Re: broadband wifi

Posted by a Superuser, not a Sky employee. Find out more

@lea12  So the internet light is flashing amber? Is this correct?

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This message was authored by: lea12

Re: broadband wifi

yes middle internet flashing amber or not on at all 

This message was authored by: Highlinder

Re: broadband wifi

Posted by a Superuser, not a Sky employee. Find out more

@lea12 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

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This message was authored by: lea12

Re: broadband wifi

thank you engineer booked for monday much appreciated 

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