broadband speed received

[TR34]

i started a new broadband contract wit sky in August and find that  speed measurement over the last week have been 32 51 and a maximum of 80 m  download speeds my contract is for speeds up to 150 .. I find it impossible to watch live action programmes and require urgent action by sky to correct this matter.

[GD1]

@TR34  How are you measuring the speeds, on an ethernet enabled device or over wifi?   What speed is being reported as being received at the hub in the mysky app?

Also this is a customer helps customer community, if there are any faults there are no Urgent  fixes as you're a domestic customer and are tied to the SLA's it carries.  Faults once reproted have a fix SLA of 2 working days (does not include weekends or public holidays)