broadband not working

[kieran43]

i have run allbthe diagnostic checks which say there isnt a problem with my broadband however it is still not working

[Highlinder]

@kieran43 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.