broadband installation not complete

[shadow151]

Ordered Sky TV and broadband package, broadband still not installed, openreach can't give me a date, my virgin contact ends 25th august if i don't  renew it is going to cost me more or i have to sign up for a 2 year contact and you will lose the

[TimmyBGood]

@shadow151 

It's unfortunately inevitable that some installations run into problems, particularly if it's new FTTP.

If you've been given an activation date then the compensation for delayed activation (at £6.46 per day) should apply.

[shadow151]

unfortunatly no date given