broadband connection

[grahambrown1963]

connection can be very slow to the point of not working.  we have had numerous engineers out over the past few years . the last engineer said the problem was the open reach box outside of house( connection coming in) the wire is damaged and very thin. we were supposed to have an open reach engineer but no one ever came or contacted us back. we have tried to live with it as when ever i ring no one helps.  . many thanks 

[caesarome]

@grahambrown1963 

You will need to call Sky about this.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.