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Discussion topic: broadband checker down

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This message was authored by: loverboi

Message posted on ‎30 Jan 2024 01:30 PM

broadband checker down

hi may i ask has anyone else had isses today with the broadband connection checker today

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎30 Jan 2024 01:35 PM

Re: broadband checker down

Posted by a Superuser, not a Sky employee. Find out more

@loverboi 

 

My service checker on my sky app forces me to sign in again and then stalls

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: cookiemonsteruk

Message posted on ‎30 Jan 2024 01:56 PM

Re: broadband checker down

Posted by a Superuser, not a Sky employee. Find out more

@loverboi 

 

Have pinged community manager in superuser forum.

 

Seems to be affecting sky.com as well

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: cookiemonsteruk

Message posted on ‎30 Jan 2024 02:06 PM

Re: broadband checker down

Posted by a Superuser, not a Sky employee. Find out more

@loverboi 

 

Issue has been acknowledged and is being dealt with

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: Tractor+Shark

Message posted on ‎30 Jan 2024 02:38 PM

Re: broadband checker down

It was working this morning because it said the speed to my hub was down by half.

Woke up and saw the wifi was a bit intermittant so checked the lights on the router. One was out but quickly came back. Dropped again soon after and then returned quickly.

Checked the service status and it said connection to the hub was poor.

Checked again and now can't get into the Service Status checker.

Hoping this is all linked to a Sky issue, rather than something my end.

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Message posted on ‎31 Jan 2024 09:38 AM

Re: broadband checker down

@Tractor+Shark  i rang   sky to ask them to run the checker and i was told they had their team on the issue fixing it and it came back about 4 pm yeasterday and now its working hope that helps 🙂 😄

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