You contacted me saying my Sky tv and broadband contract is ending soon

[Robert194]

Why did you message me saying my sky tv and broadband contacts are ending soon? And now I find out that my Broadband contract doesn’t end until November 2026!

I have cancelled my broadband and move to Virgin on 30th September. Now you say I owe you £127.25!!

Why on earth did you say my broadband contract was ending soon?

As this was YOUR ERROR. I don't think I should pay you £127.25. Only what's owed until 30th September.

Lookat this that's in my account:

Renew your contracts

Your Sky TV and Broadband contracts are ending soon.

At the end of your fixed term, you’ll be moved to monthly rolling contracts.

We can help you save money when you renew your Sky contracts on a new fixed term basis with our exclusive 24 month offer.

If you choose to continue, we’ll add your eligible products to your basket where you can review your offer.

You’ll also keep any other existing products that aren’t linked to a fixed term contract but are included in your total bill.

Continue

[caesarome]

Sorry @Robert194 but you are only talking to other customers here and not Sky support so you can put in a complaint via this online form:

https://www.sky.com/help/complaints

As for your contract I believe you bill should show the contract length which is usually 18 or 24 months:

https://www.sky.com/bill/tv-broadband-talk

[Mark39]

@Robert194 cancel the switch to Virgin?