Discussion topic: Xbox says connected but not working can anyone help please.

This message was authored by: Dido9 · ‎04 Aug 2024

Hi,

My grandson has just onnected his xbox to my internet which is Sky superfast, exactly the same as he has at home. It is saying connected but wont work, yet it works fine at his home on the same wifi. Cab anyone help please, he wants to play 😞

This message was authored by: Chrisee · ‎04 Aug 2024

@Dido9 check the settings in the Broadband Shield in the My Sky app as they msybe blocking online gaming.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

View this Answer within the discussion

This message was authored by: Chrisee · ‎04 Aug 2024

@Dido9 check the settings in the Broadband Shield in the My Sky app as they msybe blocking online gaming.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: Dido9 · ‎04 Aug 2024

Thank you sooo much !! That was the issue and that worked! Youre a star and I have a happy grandson. Thank you so much. 🙂

Discussion topic: Xbox says connected but not working can anyone help please.

Xbox says connected but not working can anyone help please.

Re: Xbox says connected but not working can anyone help please.

All Replies

Re: Xbox says connected but not working can anyone help please.

Re: Xbox says connected but not working can anyone help please.

Was this discussion not helpful?

Search Sky Community

Start a new discussion