Xbox X games lagging since moving to ultrafast fibre

[steveliza]

Hoping someone  can help,we had ultrafast broadband installed end of November 2023 and since then my son is having lagging problems on his xbox X especially when playing fortnite

This was never an issue with our normal broadband which was also sky,  he plays over WiFi and has a sky box I his room  which is supposed to boost signal

We Have tried lots of resets as suggested on forums here and nothing I

I not interested in gaming but even I get frustrated whilst been trying to sort it outfit him

Please can someone have the answer 

Thank you I advance 

[jamesn123]

Hi @steveliza 

Can you please post your router stats

In addition answers to the following questions would be useful;

- Did you change anything else during the upgrade (e.g. TV) or was it literally just a broadband uprgade?

- Did you change your router to a newer one?

- Has the location/connection method of the Xbox changed?

[steveliza]

@jamesn123 nothing else had changed, same router, same TV ! Same position? It was literally pulling a fibre cable through the wall and plugging existing router in (done bya sky engineer

)

Not at home at the moment but will post wheni get back I an hour or so

[steveliza]

@jamesn123 here you go 

[jamesn123]

@steveliza 

So even the location of the router hasnt changed?

Your stats suggest a normal & stable connection so its difficult to understand whats gone wrong

[steveliza]

no nothing has changed, the speed going to the xbox constantly fluxtuates fromo  700 maps down to 0 

[pablo1514]

I'm having same issue but not only with Xbox - also with Zoom calls for work!

When we moved to fibre the router was moved and engineer installed two extender boxes.

Xbox is in my sons room - with a wifi extender box - I'd say 15 meters away in a straight line from main router & upstairs 

Additional extender is in the hallway - my PC for work is abour 2 meters away

Main router is in the lounge about 10 meters away from extender in hallway

Our router is saying it has 30 devices attached to it although I've no idea what each thing is as the names are garbage.

[jamesn123]

@pablo1514 

With that many devices & using extenders you are really going to struggle to get a stable WiFi connection thats good enough for low latency gaming and video calls over Zoom. It might be worth connecting some things via ethernet or using powerline for your gaming/work devices.

[pablo1514]

Would a powerline adapter repalce the extenders?

[pablo1514]

@jamesn123  - would a poweline adapter replace the sky extenders?

[jamesn123]

@pablo1514 

No powerline would provide ethernet based connections for some devices or be used as a backhaul connection for the boosters.