Discussion topic: Wrong equipment
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Message posted on 02 Aug 2026 07:52 AM
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Wrong equipment
The equipment yo sent me does not align in connectivity with my Openreach sockets.
i also do not have a phone at my address and your instructions require a phone connector .
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Message posted on 02 Aug 2026 08:01 AM
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Re: Wrong equipment
Welcome to the forum
We are all fellow custmoers on here not sky, you would need to call them about this
Message posted on 02 Aug 2026 08:23 AM
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Re: Wrong equipment
@Very+Very+Fed+Up it sounds like you have been sent a Sky hub with cables for a full fibre connection. If you are due to have an engineer come to set up your service you have the right kit as the engineer will be fitting a new full,fibre line terminating in an ONTunit that will accept that cable. In many areas when you order a new broadband service Openreach require the ISP to fit full fibre as they wont accept a new partial fibre contract where full fibre is available.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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