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Discussion topic: Wrong equipment

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This message was authored by: Very+Very+Fed+Up

Wrong equipment

The equipment yo sent me does not align in connectivity with my Openreach sockets.

i also do not have a phone at my address and your instructions require a phone connector .

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This message was authored by: peter-marlow+1966

Re: Wrong equipment

Posted by a Superuser, not a Sky employee. Find out more

Welcome to the forum 

We are all fellow custmoers on here not sky, you would need to call them about this

P c marlow
This message was authored by: Chrisee

Re: Wrong equipment

Posted by a Superuser, not a Sky employee. Find out more

@Very+Very+Fed+Up it sounds like you have been sent a Sky hub with cables for a full fibre connection. If you are due to have an engineer come to set up your service you have the right kit as the engineer will be fitting a new full,fibre line terminating in an ONTunit that will accept that cable. In many areas when you order a new broadband service Openreach require the ISP to fit full fibre as they wont accept a new partial fibre contract where full fibre is available.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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