Work VPN Access

[KMFC-135_79]

I have an same issue when trying to connect to my work's VPN.  I can connect but I am not able to access their shared drive.  However this works if I use the hotspot on my iPhone.   The IT department have said that this is a sky issue.  

Any help would be appreciated.

[Addie15]

Hi there, @KMFC-135_79. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[KMFC-135_79]

Please can this be reopended in 24 hours for the issue to be resolved. 

[Chrisee]

@KMFC-135_79 the chat link stays available forc48 hours.

[KMFC-135_79]

@Chrisee

 I was informed by the Sky Expert this morning that I would have to wait 48 hours and then post again because they closed the chat due to me needing to supply more verification details. 

[Lisa-P1987]

Hi there, you will need to post again tomorrow to ask for the chat to be escalated. The Oracles/superusers cannot do it not for 24 hours time. 

[KMFC-135_79]

Please can this issue be escaulated accordingly.

I have a same issue when trying to connect to my work's Sonic Wall Global VPN.  I can connect but I am not able to access their shared drive.  However this works if I use the hotspot on my iPhone.   The IT department have said that this is a sky issue.  For clarity I have full Gigafast fibre and are using the Sky Black Router.  My Wife can connect perfectly with her work's VPN client. 

Any help would be appreciated.

[Chrisee]

@KMFC-135_79 escalated as requested.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @KMFC-135_79.

[KMFC-135_79]

Hi, I am still continuing to have the same issue.  Has there been any update? 

Many thanks

[KMFC-135_79]

Please can this be escaulated again.  It is now impacting on my ability to work from home.  The connection has gone down numerous times already this morning.