Without broadband for 12 days, I'm now lost

[stereoworld]

Good day, I thought I'd make this thread here as I'm royally ticked off.

My broadband went down on the 15th August, which was 12 days ago, or 7 working days excluding Bank Holidays. 

First thing I did was go through the online tool and the only thing I could do was raise a ticket with the network team. No offer of an engineer to come to my house - that went right into the ether. A couple of days later I got a response saying Openreach couldn't find an issue, so I had to ring support and speak to someone.

A guy came out the following Friday who said *he* couldn't find an issue, so that was escalated back to Openreach. He said it's likely it'll be fixed on the same day, or it could be Tuesday (today) at the latest. 

Well my chums, Tuesday has come and almost been, and my tracking still says it's pending. I have now just rang Sky again who has now booked me in with an engineer (not an Openreach one by the way) for next week. I begrudgingly accepted, may as well. He seemed like he had no clue there was a ticket with Openreach.

This is an absolute joke. I'm being treated like dog dirt by sky. My piggybank data is running out and we're absolutely screwed if that runs out.

Not sure what to do next apart from raise a formal complaint.

[Highlinder]

@stereoworld  Can give you the link to do that might help in some way to get this sorted.

https://www.sky.com/help/articles/how-to-make-a-complaint 

[stereoworld]

Update, good news (I guess)

Our Sky Engineer came today, exactly the result I was expecting - switched out the router, it was still not working. He booked an openreach engineer to have a look tomorrow.

However, shortly after he left, I received a message saying the fault was fixed:

Now, since I recieved this from the Sky number, would this mean the issue was with Sky all along? This determines where we stand with the auto-compensation.