Wired Connection - router drops out at regular intervals

[StuartBrad20]

I've been connected to Sky Broadband for four days, and have continual connection drop outs. I'm not using WiFi for every device - my Home PC is a Cat5 wired connection and drops out all of the time. 

The wifi devices also drop out at the same time.

Phone is crackly but works.

Anyone any ideas?

Cheers

Stuart

[cookiemonsteruk]

@StuartBrad20 

Can you post your hub stats as shown below

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[StuartBrad20]

sure - thanks for the help:

Router Statistics

System Up Time: 01:43:36

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 16641797 273723 0 26484 28712 00:03:22 LAN Up 133495 11592179 0 460035 18332 01:43:36 WLAN (2.4 GHz) Up 27166 4672 0 7735 736 01:41:57 WLAN (5 GHz) Up 98196 90424 0 27925 26356 01:41:55

---

Broadband Link Downstream Upstream Connection Speed 49611 kbps 17323 kbps Line Attenuation D1(9.5 dB) , D2(23.6 dB) , D3(37.9 dB) U0(4.4 dB) , U1(18.6 dB) , U2(29.5 dB) Noise Margin 6.2 dB 6.0 dB

[jamesn123]

@StuartBrad20 

If your phone is crackling then this suggests a line problem. I would call Sky to report it as a phone fault rather than broadband as they will send a phone engineer who can diagnose the crackling which will in turn likely fix the broadband