Wire from box fitted on wall

[VicH]

My dog has chewed the white wire that comes from the box on the wall and goes into the hub.This is causing me to have no or weak supply of WiFi.

[jamesn123]

@VicH 

That sounds like the fibre cable that comes in from the outside to the Openreach ONT. You would need to report this to Sky as a fault and Openreach would need to come out to fix the wire.

I would note that this could be a chargeable visit to you as the damage has been caused inside your home by yourself/dog.

[gibbletts]

If it's just the cable you can buy a new one from Amazon post a picture of the end of the cable is the easiest way to advise on the right one.

[jamesn123]

@VicH 

Yes @gibbletts is correct, if its just the wire connecting your Sky hub to the ONT this is user replaceable.