Windows VPN not connecting

[Niallr123]

Hi all,

Within the last week I have tried to connect to my workplace VPN using Windows from home, there is a different error each time it tries to connect. 

"The remote connection was not made because the attempted VPN tunnels failed. "

"The connection was terminated by the remote computer before it could be completed"

I have logged into the Sky admin and enabling Upnp hasn't resolved the issue.

The work IT team advise it's a router problem as they have other staff members try and connect using my log-in and it works from other locations. 

Searching the forums hasn't shown up much answers that are helpful.

[Tom-W19]

Hi @Niallr123 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147