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Discussion topic: Wifi

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Avatar for Louise328
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This message was authored by: Louise328

Message posted on ‎05 Mar 2026 05:41 PM

Wifi

Hi,

I had a set up, my sky router says its working but my tv wont connect. Also the engineer said when we were switched over the other internet would stop working. Its not working on the tv but its still green at the hub. So now i have two internet providers, neither of which are working on my tv but neither are showing as not working. I don't want to be charged twice for internet by sky and the other company because the takeover hasnt gone through. Thanks,

Louise. 

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎05 Mar 2026 06:54 PM

Re: Wifi

Posted by a Superuser, not a Sky employee. Find out more

@Louise328 if you have a white Sky hub go into the hub's advanced settings in the My Sky app and select WiFi security and change the setting from WPA3-T to WPA2 as some TVs notably from Samsung dont like the newer more secure setting.

 

Openreach should disconnect the old service but it can take a few hours if it is still up tomorrow call Sky.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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