0

Discussion topic: Wifi

Reply
This message was authored by: Mo121

Wifi

WiFi isn't working, but says everything's fine, this is happening a lot recently with sky

Reply

All Replies

This message was authored by: JimM1

Re: Wifi

@Mo121 Couple off links below for you to go check what your line is like as your post says nothing of any help!

 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

 

or later if you are still not connected....

 

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker

Reply