@Corrina3 look at the lights on your hub and folow the steps here https://www.sky.com/help/articles/hub-lights-explained-start
If you are still using a partial fibre connection where the connection to your home is using a copper phone line the recent havy rain has caused lots of issues.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
