Wifi

[Mikala5]

My internet ain't working I have rang 2 times in the last hour and u keep getting me to do the **bleep** thing it still ain't working and just befor I say that I get cut off it's getting a joke now been with out internet for a week 

[Daniel0210]

@Mikala5 
In case you’re not aware you aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (Remember it doesn’t necessarily disclose a problem instantly and it takes a little while to update).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

[Chrisee]

@Mikala5 Assuming the service checker in the My Sky app run over a mobile connection is not telling you there is a known fault affecting your line call Skyband hold to speak to an agent and report the fault.

[JimM1]

@Mikala5 you will just have to persist as there is not more you can do!