Wifi

[Caly]

My WiFi is not working at the speed I would expect. It is particularly poor upstairs. The hub is beside my TV which can at times buffer. This has not happened before in my time at this address. I have only recently changed back to Sky as when I moved in it wasn't available. I am disappointed by the speeds I currently have and my phone apps are slow to load also. 

What can be done to improve this? 

[Addie15]

Hi there, @Caly.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.